Privacy Policy

Introduction

eHealthSource (“eHealthSource” or “we”) specializes in medical billing and related healthcare administrative services. We understand the importance of protecting the personal and confidential information of our clients, healthcare providers, and associated individuals. This privacy policy outlines how we collect, use, and disclose personal data in accordance with applicable healthcare privacy laws and regulations, including but not limited to HIPAA.

Scope

This privacy policy applies to all personal data collected by eHealthSource, including but not limited to:

• Healthcare providers who engage our services for medical billing and administrative support.
• Patients whose data is processed for billing and related services.
• Individuals who communicate with us regarding our services.
• Visitors to our website

SMS Consent:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of Personal Data Collected

eHealthSource collects the following types of personal data:

• Contact information: name, email address, phone number, physical address.
• Patient health information: medical history, diagnoses, treatment records, insurance information.
• Professional information: provider credentials, billing codes, practice information.
• Financial information: payment information (for billing and invoicing purposes).

How We Collect Personal Data

We collect personal data through various means, including:

• Online forms: our website, client onboarding forms, patient information portals.
• Phone and email communications: interactions with healthcare providers and patients.
• In-person interactions: meetings and data collection from healthcare facilities.
• Electronic Health Records (EHR) integrations and data exchanges.

How We Use Personal Data

We use personal data for the following purposes:

• To provide medical billing and coding services to healthcare providers.
• To process patient insurance claims and payments.
• To communicate with patients and providers regarding billing and account management.
• To maintain accurate and compliant medical billing records.
• To improve our services and ensure efficient billing processes.

Opt-out process.

You may choose to stop receiving text messages from eHealthSource at any time. To opt out, simply reply to any text message you receive from us Once we receive your opt-out request, we will promptly remove your number from our messaging list.

How We Disclose Personal Data

• To insurance companies: for claim processing.
• To healthcare providers: for patient care and billing reconciliation.
• To government authorities: as required by law or regulation, including HIPAA compliance.

Security Measures

We implement appropriate technical and organizational measures to ensure the security of personal health information (PHI) and other personal data. These measures include:

• Encryption of sensitive data (e.g. PHI, payment information).
• Secure servers and databases compliant with HIPAA regulations.
• Role-based access controls and limited access to personal data.
• Regular backups, disaster recovery procedures, and security audits,

Data Retention

We retain personal data for as long as necessary to fulfill our business purposes, comply with legal and regulatory requirements, including HIPAA, or as required by law or regulation. We will delete or anonymize personal data when it is no longer needed. Rights of Individuals

Individuals have the right to:

• Request access to their personal data held by eHealthSource.
• Request correction or erasure of their personal data.
• Object to processing of their personal data for specific purposes.
• Lodge a complaint with a supervisory authority, including those related to HIPAA.

Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated privacy policy.

Contact Us

If you have any questions or concerns about this privacy policy or would like to exercise your rights as an individual, please contact us at:

eHealthSource
info@ehealthsource.biz

We are committed to protecting your privacy and ensuring that your personal data, especially PHI, is handled in accordance with applicable laws and regulations, including HIPAA. We do not share any information with any third-party entities beyond those necessary for providing our services and as required by law.