MOST COMMON CHALLENGES WITH REVENUE CYCLE MANAGEMENT
Healthcare industry is a tough place to sustain, and the same goes with Revenue Cycle Management. RCM is an evolving process and there are daily issues and challenges faced by healthcare professionals.
Let us understand the common challenges faced by providers with RCM:
1. The first to top the list of challenges is medical billing and collection errors. An appropriate billing process is a must for every provider so as to avoid delays in payment. This should also include payment collection from customers too.
2. The second in line is untrained or undertrained staff. Insufficient industry knowledge and lack of market trend awareness in the staff will handicap daily billing operations ultimately affecting the entire process of RCM. Although, constant training of the already trained staff is important as coding and billing rules keep changing.
3. Next to fall in the list is the lack of keeping track of the claims process. Unattended or partially attended claims will lead to unidentified billing-coding issues and this will end up in a handsome revenue loss.
4. Last but not the list is the challenge related to technology. An up-to-date IT framework is of great importance due to upcoming technological updates in various softwares. Claims tracking and other billing issues by the healthcare professionals can be made easy with an advanced IT touch.
Thus, in order to keep pace with regular payments, it is advisable to possess an updated RCM system.